The main thing that you need to do in order to have satisfied customers who will frequent your wash is to make sure you get cars sparkling clean. What will dete

If you find that your car wash performs differently from season to season, you are not imaging things. How can you keep your wash turning out satisfied customer

The EPA and OSHA are the two main governing bodies that set regulations for the car wash industry. The EPA deals with environmental concerns, while OSHA focuses

When you see a defunct car wash, you probably imagine it was the picture-perfect business until the day they closed the bay doors for the last time. However, many car washes fall into disrepair first, and that ends up being the reason they go out of business. How can y...

To our clients and colleagues, The Covid-19 pandemic has presented us with situations that, for most of us, are unprecedented. Seemingly every place of gatherin

In our final installment of this car wash reputation management series, we’re going to take a closer look at how to deal with responding to negative online reviews. My car didn’t get clean enough. The washes are too expensive. The vacuums turn off too fast. My paint jo...

In our third installment of this car wash reputation management series, we’re going to take a closer look at how to deal with a difficult customer who comes to complain in person. Since most people take to the Internet to complain anonymously, you know that you are dea...

In our second installment of this car wash reputation management series, we’re going to take a closer look at how to deal with negative comments online and social media. If your car wash is not using social media as part of your marketing, then you are already falling...

The best way to manage the reputation of your car wash is in advance. Rather than waiting for problems to occur, brand awareness and perception should be a part of your overall marketing strategy. In today’s car wash reputation management blog, we are going to look at...

Customers often come to a car wash the first time for the price. But they come back because they had a great experience. How can your express exterior car wash capitalize on these consumer tendencies? Here are a few tips for drawing in customers and then creating the k...